String Cutters

1. Do you offer a warranty on your products?
Yes, all of our products come with a 12-month warranty that covers any manufacturing defects or faults. If you encounter any issues related to the craftsmanship or materials within this period, please contact us, and we’ll work to resolve the issue promptly.

2. What is your return policy?
We accept returns within 30 days from the date your order was received. Items must be returned in their original, unused condition with any tags or stickers still attached. Customized items cannot be returned unless they are faulty. Please inspect your order upon arrival, as we can only accept products in resalable condition unless they are defective. Delivery charges are refundable if the item is faulty or incorrect, or if you exercise your right to change your mind within 30 days.

3. How much does shipping cost, and how long does it take?

• Shipping Costs: Shipping within the UK is free on all orders. International shipping costs are calculated at checkout. Faster shipping options are also available for an additional fee.
• Delivery Times:
  • Great Britain: 2–4 business days
  • Western Europe: 5–10 business days
  • Northern Europe: 5–10 business days
  • Southern Europe: 5–10 business days
  • Worldwide: 10–15 business days

Please note that during sales, events, and holiday seasons, delivery times may be longer than usual.

4. Do you ship internationally?
Yes, we ship worldwide! International shipping costs are calculated at checkout based on your location. Delivery times vary, with most international orders arriving within 10–15 business days. Faster shipping options are also available during checkout.

5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed through encrypted systems to ensure your payment information is safe.

6. How do I care for and maintain my product?
Proper maintenance will ensure the longevity of your product. For care instructions specific to your item, check the product description or contact us for guidance. We’re happy to provide tips on cleaning, storage, and optimal usage.

7. What if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact us immediately with photos of the issue. We’ll work quickly to resolve the problem, whether that’s sending a replacement, issuing a refund, or providing a solution tailored to the issue.

8. Do you offer discounts or promotions?
Join the Buildclub Here for exclusive access to promotions, discounts, and special updates on our products.

9. How do I contact customer support?
You can reach our customer support team via the contact form HERE or through live chat, available in the bottom corner of the website during working hours. We strive to respond to all inquiries within 24–48 hours.

If you have additional questions, feel free to reach out to us. We’re here to help!