Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free UK shipping on all orders. We also ship worldwide! The charge for your specific country will be applied at the checkout.

Which payment methods are accepted in the Online Shop?

We take payments via credit and debit card or PayPal.

How long will delivery take?

Orders are dispatched within 24 hours of purchase. UK orders arrive in 1 to 2 working days. Orders to Europe usually take 5 to 10 working days and it can take 5 to 15 workingdays for the rest of the world. 

How secure is shopping in the Online Shop? Is my data protected?

Our website uses an SSL certificate ensurring all of your personal data is fully encrypted and safe. 

Can I return my item?

We have a no quibble 30-day return policy allowing you to return any unwanted items within 30 days of purchase in an original unused condition.

 

Do I receive an invoice for my order?

Once your order has been placed you will be emailed a full invoice that can also be used as a recipt.