Frequently Asked Questions

Do you offer a warranty on your products?
Yes, all of our products come with a 12-month warranty covering manufacturing defects or faults. If you experience an issue related to materials or workmanship within this period, please contact us and we’ll be happy to help.

Do you ship internationally?
Yes, we ship guitar parts worldwide from the UK. International delivery costs are shown at checkout. Depending on your country, local import taxes, duties or courier handling fees may be payable before delivery.

Do you offer free UK delivery?
Yes, UK orders over £34.99 qualify for free UK delivery. Faster delivery options are available at checkout.

How long does delivery usually take?
Orders are usually dispatched within 1–2 business days. Delivery times vary depending on your location and the service selected at checkout.

Can I return my item?
Yes, unwanted items can be returned within 30 days of receipt, provided they are unused and in their original condition. Customers are responsible for return postage unless the item is faulty or incorrect. Customised items cannot be returned unless faulty.

What if my order arrives damaged or incomplete?
Please contact us with photos of the issue as soon as possible. We’ll work quickly to resolve the problem, whether that means sending a replacement, issuing a refund, or providing another suitable solution.

Can you help me check compatibility?
Yes, if you are unsure whether a part is suitable for your build, please contact us before ordering and we’ll be happy to help.

Do you offer custom services?
We do not offer full custom product manufacturing, but we may be able to help with selected services such as tuner fitment, pre-drilling holes in bodies or necks, and similar modifications. Please contact us before ordering to discuss your requirements.

How do I care for and maintain my product?
Care instructions vary depending on the item. Please check the product description or contact us if you need advice on cleaning, storage or maintenance.

What payment methods do you accept?
We accept a range of secure payment methods, including credit/debit cards, PayPal and Klarna. Payments are processed through trusted third-party payment providers.

Do you offer discounts or promotions?
Yes, you can sign up to our Build Club mailing list using the sign-up box at the bottom of our website for access to promotions, product updates and special offers.