Help & Support

Yes, all of our products come with a 12-month warranty that covers any manufacturing defects or faults. If you encounter any issues related to the craftsmanship or materials within this period, please contact us, and we’ll work to resolve the issue promptly.

Yes, we take your privacy and security very seriously. Our website is secured with an SSL certificate, ensuring that all data transmitted between your browser and our site is encrypted. Additionally, we process payments through trusted and secure third-party gateways like PayPal and Stripe, which comply with PCI-DSS (Payment Card Industry Data Security Standard) to safeguard your payment information. If you have any concerns or questions about security, feel free to reach out to us!

Orders are typically shipped within 1 business days, and delivery times vary depending on your location:

• Great Britain: 1–4 business days
• Western Europe: 3–10 business days
• Worldwide: 4–15 business days

If your order hasn’t arrived within the expected timeframe, please get in touch so we can investigate or arrange a replacement.

We offer tracked and untracked shipping options at checkout, so be sure to select your preferred method.

If your order doesn’t arrive within the maximum acceptable delivery time (8 days for UK orders, 30 days for international), we’ll gladly offer a replacement or refund. Please contact us with your order details so we can resolve this promptly.

Yes, we ship worldwide! International shipping costs are calculated at checkout based on your location & order size. Delivery times vary, with most international orders arriving within 3–15 business days. Faster shipping options are also available during checkout.

We offer free UK shipping on all orders. International shipping charges are calculated based on your location & order size.

We accept a variety of payment methods, including credit/debit cards, PayPal, and Klarna. All transactions are processed through encrypted systems to ensure your payment information is safe.

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At this time, we do not offer custom necks. All our necks are built to standardized specifications, and are crafted to ensure consistent quality and compatibility with most guitar builds. If you’re looking for specific dimensions or features, we’re happy to help you find the closest match from our existing range.

At this time, we do not offer custom pickguards. However, we provide a wide range of pickguards designed to fit popular models like Stratocasters, Telecasters, Jazzmasters, and more. If you’re looking for something specific, we do offer blank pickguard materials & blank versions of popular models. Feel free to browse our collection or reach out to us, and we’ll do our best to help you find a suitable option from our inventory!

Yes, our Stratocaster pickguards are fully shielded, and any other pickguards with pot holes are also shielded in those areas. To provide transparency, we include images of the backs of our pickguards on each product page, so you can see the shielding before purchase. If you have any further questions, feel free to reach out!

Our pickguards are accurate replicas and are designed to fit the model advertised. However, due to slight variances from model & age, some differences can occur. To ensure compatibility, we recommend comparing your existing pickguard to the dimensions provided in the product information.

We carefully select materials to ensure quality and performance. Specific details about the material (e.g., 3-ply construction or steel alloy) are listed in the product description. If you have any further questions, feel free to reach out!

While we don’t offer full customization of products, we do provide some custom services, such as tuner fitment, and similar modifications. Please contact us to discuss your specific requirements, and we’ll do our best to accommodate them.

Proper maintenance will ensure the longevity of your product. For care instructions specific to your item, check the product description or contact us for guidance. We’re happy to provide tips on cleaning, storage, and optimal usage.

We have a 30-day return policy allowing you to return unwanted items in their original, unused condition with any tags, stickers or protective films still attached. Customized items cannot be returned unless they are faulty. Delivery charges are refundable if the item is faulty or incorrect.

Yes, you can return your item within 30 days of receipt, provided it’s in an unused condition. Please contact us to initiate the return process. Customers are responsible for return postage unless the item is faulty or incorrect.

If your order arrives damaged or incomplete, please contact us immediately with photos of the issue. We’ll work quickly to resolve the problem, whether that’s sending a replacement, issuing a refund, or providing a tailored solution.

We include detailed dimensions for each product in its description (e.g., fret height, neck profiles). If you have any specific concerns, let us know, and we’ll help confirm the measurements for your needs.